Privacy Policy

At Solace, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with us, place an order, or use our website.

This policy complies with the New Zealand Privacy Act 2020.

1. Information We Collect

We may collect the following personal information:

Full name
Email address
Phone number
Billing and delivery address
Order details and preferences
Ring size and design selections
Communications between you and Solace

Memorial Materials

Memorial materials (such as ashes, hair, or fur) are not treated as personal data, but are handled with the utmost care, respect, and confidentiality. These materials are used solely for the purpose of creating your Solace piece.

2. How We Collect Information

We collect personal information when you:

Place an order through our website or directly with us
Contact us via email or other communication channels
Return your inclusion pack
Subscribe to updates or communications (where applicable)

3. How We Use Your Information

We use your information to:

Process and fulfil your order
Communicate with you about your order
Provide customer support
Arrange shipping and delivery
Meet legal, accounting, and regulatory obligations

We do not sell, rent, or trade your personal information.

4. Disclosure of Information

We may share your information only with trusted third parties where necessary to:

Process payments
Deliver your order via courier services
Meet legal obligations

These parties are only given the information required to perform their services.

5. Storage & Security

We take reasonable steps to protect your personal information from:

Loss
Misuse
Unauthorised access
Disclosure or alteration

Personal information is stored securely and only accessible to authorised persons.

Memorial materials are stored securely and separately from general materials while in our care.

6. Retention of Information

We retain personal information only for as long as necessary to:

Fulfil the purpose for which it was collected
Comply with legal and accounting requirements

Unused memorial materials will be returned or respectfully handled according to your instructions.

7. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

Request access to your personal information
Request correction of your personal information

To make a request, please contact us.

8. Cookies & Website Analytics

Our website may use cookies or similar technologies to improve user experience and analyse website traffic. These do not personally identify you.

You may disable cookies through your browser settings if you prefer.

9. Third-Party Websites

Our website may contain links to third-party websites. Solace is not responsible for the privacy practices of those websites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The version published on our website at the time of interaction will apply.